Refund & Returns Policy

Last Updated: November 3, 2026

Thank you for shopping at Vaniros!

At Vaniros, we want you to feel confident and satisfied with your shopping experience. If you are not completely satisfied with your purchase, we are here to help.

This Refund & Returns Policy explains the conditions and procedures for returns, exchanges, refunds, and order cancellations for purchases made through our website.

Vaniros is operated by Northvale Apparel LLC (“we,” “our,” or “us”).

Website: https://vaniros.shop/

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date.

To qualify for a standard return, items must meet the following conditions:

Items must be unworn, unused, and unwashed.
Items must be in their original condition.
Original product tags and labels must remain attached.
Items must not have been altered, damaged, or otherwise modified after delivery.
Proof of purchase, such as an order confirmation or order number, must be provided.

Items that do not meet these conditions may be ineligible for a standard return, subject to applicable consumer protection laws.

If your item arrives defective, damaged, or incorrect, please refer to Section 5 below. Such issues will be handled separately from standard change-of-mind returns.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Customer Support Team

Email us at:

[email protected]

Please use the subject line:

Step 2: Provide Your Order Information

Include the following information in your email:

Full name.
Order number.
Email address used when placing the order.
Product name or description.
Reason for the return.
Photos of the item, if relevant to your request.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the applicable return instructions, including the designated return address.

Please do not send products to our business correspondence address unless we specifically instruct you to do so.

Step 4: Ship the Return

Once your return has been approved, carefully package the item and ship it according to the instructions provided.

We recommend using a shipping service that provides tracking information and retaining your proof of shipment until your return has been completed.

3. Return Shipping Costs

For standard returns due to personal preference, such as a change of mind, incorrect size selection, or no longer wanting an item:

Customers are responsible for the return shipping costs.
Original shipping charges are generally non-refundable.
We do not charge a restocking fee.

For returns involving defective, damaged, incorrect, or misrepresented products:

We will provide an appropriate return or resolution arrangement.
We will cover reasonable return shipping costs where we are responsible for the issue.
Customers will not be required to pay return shipping fees for qualifying seller-related errors.

All return shipping arrangements are subject to applicable consumer protection laws.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the return approval or rejection.

If your refund is approved:

Refunds will generally be issued to the original payment method.
Approved refunds will be initiated within 10 business days after return approval.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please check with your payment provider first.

If you still need assistance, contact us at:

[email protected]

Important: Where applicable law requires a faster refund or a refund in a particular form, we will follow those legal requirements.

5. Damaged, Defective, or Incorrect Items

We want every order to arrive in the condition you expect.

If you receive an item that is:

Damaged during delivery.
Defective or faulty.
Different from the product you ordered.
Missing important components or otherwise not as described.

Please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs or videos showing the issue, where applicable.
Photos of the packaging, if the item was damaged during delivery.

Our customer support team will review your case and offer an appropriate resolution, which may include:

A replacement item.
A repair, where appropriate.
A refund.
Another remedy available under applicable law.

Customers will not be required to pay return shipping costs for confirmed defective or incorrectly supplied items when we are responsible for the issue.

Nothing in this policy limits any warranty rights or other consumer rights provided by applicable law.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at:

[email protected]

Please include your order number and the item you would like to exchange.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we will discuss an appropriate alternative or refund with you.

For exchanges resulting from our fulfillment error or a defective product, we will cover reasonable associated shipping costs where required by applicable law.

7. Non-Returnable Items

Certain products may be excluded from standard change-of-mind returns where clearly disclosed before purchase and permitted by applicable law.

These may include:

Items explicitly marked as “Final Sale” at the time of purchase.
Gift cards, where applicable.
Products that cannot be returned for legitimate health, hygiene, or safety reasons after being unsealed, where applicable and legally permitted.

This section does not exclude remedies for defective, damaged, incorrect, or misrepresented merchandise.

If a product is marked “Final Sale,” its return eligibility will be clearly disclosed before checkout.

8. Sale Items and Promotional Purchases

Unless an item is clearly identified as “Final Sale” before purchase, discounted and promotional merchandise remains eligible for returns under the standard return conditions described in this policy.

Promotional discounts, coupon codes, and special offers may affect the amount refunded.

Where an eligible item is returned, the refund will generally reflect the actual amount paid for that item after applicable discounts.

Any mandatory refund rights under applicable law will take precedence over this policy.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to cancel your order before it enters the shipping process.

Once an order has been shipped, it may no longer be possible to cancel it. In that situation, you may request a return under the conditions described in this policy.

If we cannot fulfill an order within the promised shipping timeframe, or within the applicable legal timeframe when no shipping time was specified, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

If an order is canceled before shipment, any refund due will be processed in accordance with applicable legal requirements.

10. Late or Missing Refunds

If your refund has not appeared in your account, please take the following steps:

Check your bank account or payment statement.
Contact your credit card company, as processing times may vary.
Contact your bank or payment provider for additional information.
If the refund is still missing, email us at [email protected].

We will be happy to assist you in checking the status of your refund.

11. Returns for International Orders

For orders shipped outside the United States, return shipping arrangements may vary depending on the destination country.

Customers requesting standard change-of-mind returns are generally responsible for return shipping costs and any applicable customs charges, where permitted by law.

For defective, damaged, incorrect, or misrepresented products, we will work with you to arrange an appropriate resolution in accordance with applicable consumer protection requirements.

Any applicable customs duties, taxes, or import charges will be handled in accordance with the laws and regulations of the relevant destination country.

12. Refund Policy Disclosure

Our return and refund conditions are made available to customers through this policy before checkout.

Customers may request a written copy of this Refund & Returns Policy by contacting:

[email protected]

Our policy applies to products purchased through Vaniros.shop, subject to any additional rights provided by applicable federal, state, or local laws.

13. Your Consumer Rights

This Refund & Returns Policy is intended to operate in accordance with applicable United States federal, state, and local consumer protection laws.

Nothing in this policy is intended to:

Exclude rights that cannot legally be excluded.
Limit remedies available for defective or misrepresented products.
Waive applicable statutory warranty protections.
Restrict legally protected payment dispute or chargeback rights.
Prevent consumers from exercising any other rights available under applicable law.

If any provision of this policy conflicts with applicable law, the applicable legal requirement will prevail.

14. Contact Us

If you have questions about returns, exchanges, refunds, or order cancellations, please contact our customer support team.

Legal Business Name: Northvale Apparel LLC

Brand Name: Vaniros

Website: https://vaniros.shop/

Customer Service Email: [email protected]

Business Address:

350 Fifth Avenue, Suite 4200
New York, NY 10118
United States

For all return and refund inquiries, please use:

We appreciate your understanding and the opportunity to make your shopping experience better.

Thank you for choosing Vaniros!

Vaniros Customer Support
Operated by Northvale Apparel LLC